ant

So most New Zealanders would know that XT Mobile Network had an outage this morning and early afternoon. This again is to be expected with a new network and Telecom worked and the problem has since been resolved.

What has since been the issue is 2degrees behavior on its Twitter account concerning the XT Outage. This started off with a fairly simple tweet from Geekzone founder @freitasm about using 2degrees data during the XT Outage. After this tweet a vastly uncalled for and cheeky mock about the outage was sent to Mauricio from 2degrees.

After this tweet I sent a reply to their Twitter account as shown below:

This resulted in another conversation between their Twitter account and myself which basically resulted in them not responding and deleting their original mock tweet about the XT outage. No apology to Telecom either.

Now I hope I’m not the only one but I think this was a totally uncalled for mock against XT; for a company with an already bad image on Twitter due to their recent ‘spam attack’ they should really be working on improving their online image rather than lowering it. It’s an unwritten rule amongst telcos not to attack another telco while it’s down.

Maybe this post is a bit over the top? However a Vodafone employee in Hungary was fired for something similar, once again 2degrees I am unimpressed, I suggest you smartly sharpen your Twitter image before you lose even more potential and current customers.